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FAQs

FAQs

Frequently Asked Questions

GENERAL

Do many drivers in Barbados use dashcams?

Most drivers in Barbados do not currently have a dashcam installed in their vehicles, but we are confident that as more people become aware of them and the benefits that they offer in protecting drivers, their insurance premium and their No Claim Bonus (NCB) in the event of an accident, these innovative cameras will be used more widely.

What are some of the benefits of using a dashcam?

There are a number of benefits of using a dashcam. Some of the more notable benefits include:

  • providing irrefutable evidence to police and your insurance company
  • protecting your insurance No Claim Bonus (NCB)
  • protecting your insurance premium from being increased as a result of an accident that was not your fault
  • assist local insurance companies in processing accident claims faster 
  • promoting safer driving habits and security
  • recording fun road trips
  • catching those unexpected moments of something interesting, frustrating or funny to share with others! 

Can dashcams improve road safety?

We believe that they can! This is one of the major goals of making dashcams a widely used device in Barbados. They have the potential to impact positively on a driver which is reflected in better driving habits. This is primarily as a result of drivers developing a higher level of awareness of other drivers that are using dashcams, which could potentially be used against them in the event that they are at fault for an accident occurring. An overall reduction in poor road use and other offences should gradually help to improve road safety.

Are dashcams legal in Barbados?

It is NOT illegal to use dashcams in Barbados. They could offer a number of traffic related benefits to our legal system, such as a faster adjudication process and a greater level of certainty in determining what exactly happened in the event of an accident or incident.

Which dashcam should I buy?

Currently, we offer a limited range of high quality cameras that are geared towards private or commercial use. If you wish to get a dashcam for your personal use, we recommend purchasing either the G1W or G1WH model. Both cameras record excellent daytime and good night time footage, they have a good field-of-view angle that is suitable for smaller vehicles, and they support the same hardwire installation kit. For commercial use, the A118 model records good daytime resolution, it has an extremely wide field-of-view range (170 degrees wide) that is well suited for vehicles with larger windshields and it supports a GPS Logger. 

What is the difference between a GPS Logger and a GPS Tracker?

A GPS logger captures data in real-time over the course of your journey that you have driven, but it can only be reviewed on your computer or smart device at the end of your journey. A GPS tracker on the other hand captures the same data in real-time but it can also be monitored in real-time from another location.  The data typically captures the routes you have driven, the distance travelled and your speed over the course of your journey. The A118 dashcam that we carry supports a GPS logger and not a GPS tracker. 

Can I install a dashcam myself?

Yes! Our range of cameras are plug & play installations which are designed to get you up and recording in approximately 45 minutes. That means that they come with everything you need to get started. Using the suction holder or self-adhesive bracket, you simply mount the camera onto the interior of your vehicle's windshield, ensuring not to obscure the driver's field-of-view, run the cable along the edge of the windshield, down to the underside of the dashboard and over to the central console, where you plug it into the cigarette lighter outlet to power the camera. Ensure you conceal the cable under the roof liner and the panels or panel joints of the vehicle. To reduce the risk of the cable hanging down underneath the dashboard, we recommend using cable clips to securely fasten it under the dashboard or small binder clips that can be purchased from any stationery store. There are a few small surface areas under the dashboard that binder clips can secure the cable onto to help keep it in place.  

Can I use a dashcam as a reversing camera on my vehicle?

No. Dashcams are not designed to be used as a reversing camera for your vehicle. Reversing cameras together with the installation process are far more complex systems which are specifically designed for seeing behind your vehicle in real-time.    

What is the video footage recorded on to?

All of the dashcams that we carry use a MicroSD memory card to record data files directly onto them. Each camera can support a memory card up to a maximum of 32 gigabytes (32GB). Files can be recorded in 3 min, 5 min or 10 min intervals which directly affect the file size of the recorded data depending on your preferred time setting. We recommend to set the recording time to 3 minutes for easy management and playback of your video files. 

What Class of memory card should I use in my dashcam?

The manufacturer recommends that you use a Class 10 MicroSD memory card in your dashcam. Class 10 memory cards record video data at 10 megabytes per second (Mbps) which are best suited for recording in High Definition (HD, i.e. 720p) and Full High Definition (FHD, i.e. 1080p and higher). Class 4 and 6 memory cards record data at lower speeds and are typically better suited for smart phones and tablets which require a lower data writing speed i.e. 4 and 6 megabytes per second (Mbps) respectively.

For that reason, we only sell Class 10 memory cards and each one comes with a USB Card Reader as a bonus item to provide you with an optional and recommended method of watching your videos on your computer via a USB port. 

Do I need to buy a new memory card when I buy a dashcam?

Basically Yes. Buying a dashcam on its own is like buying a new cell phone without the SIM card. Cell phones generally do not include a SIM card when you purchase one, but you still need to get one in order to start using your new phone. Similarly, you need a MicroSD memory card  when you purchase your new dashcam so that you can start recording soon after, thereby making it the dedicated storage media for your dashcam.    

How many hours of video footage can I record on my memory card?

The below table shows estimated recording times at two different High Definition (HD) resolution settings that you can typically get from the storage capacity of each miroSD card that we carry. All times are calculated on a continuous recording basis. The lower HD setting (720p) produces a smaller file size for each 3 min, 5 min or 10 min video file, which allows you to record for a longer period of time, and vice versa for the higher (1080p) setting. 

 Storage Capacity  32GB 16GB 8GB
 1080p @60fps*  4hrs 45mins  2hrs 20mins  1hr 15mins
 720p @30fps  9hrs 30mins   4hrs 40mins   2hrs 30mins 

*fps - frames per second

Can I install a dashcam on my rear windshield?

Yes. When setting up a dashcam on your rear windshield, you need to ensure that it does NOT block the driver's typical visibility when looking through it. It is best to position your dashcam as close as possible to the top of the rear winshield and run the power cable along the interior roof liner to the power source at front of the vehicle. This camera will not the same serve the same purpose as a camera designed for reversing purposes.

Assuming this dashcam will be your second one in the vehicle, we recommend that you connect this one to the vehicle's electrical system using a hardwire kit. It is advisable to have this done by a professional auto-electrician.   

Can a dashcam be used as a security camera for my vehicle?

Dashcams are specifically designed to point through the front windshield to record your journeys while you drive. They are NOT intended to be used as conventional security cameras which record a localized area on a continuous basis.

Can I leave a dashcam mounted in the windshield when I am not in my vehicle?

Dashcams are built to operate in various climate conditions, but they are still sophisticated cameras with sensitive components that are prone to being damaged if they are exposed to direct sunlight and high temperatures over an extended period of time. Similarly, the same applies to the microSD memory card that they carry as well. We highly recommend that you disconnect the power cable from the camera, remove it from the windshield mount and store it in the glove compartment or a cooler place in the vehicle if you are likely to be away from your vehicle for more than 15 minutes. Think of it as NOT leaving your cell phone mounted to the windshield of your vehicle.

However, while you are driving, you will either have your car windows down or have the air-condition turned on, which will help to keep the dashcam within its normal operating temperature. Dashcam Barbados has developed a Supplementary User Manual that we provide with every dashcam purchased from us that includes a list of best practice (DOs and DON'Ts) tips based on our own experience to help each of our customers manage their dashcam effectively.     

What happens when the memory card becomes full?

Each camera has a "Loop" or “Cyclic” recording feature which means the camera will automatically delete the oldest video files to make room for newly recorded files. For example, if you drove to work and back home every day from Monday to Friday, the camera may begin to delete overwrite the footage from Monday's journey while you are driving on Friday. This feature helps to manage your recordings automatically, hence there is no need to manually transfer data files onto a separate mass storage device on a regular basis. 

How do I know when the camera is recording?

Depending on whether or not you have the screen protection setting activated, there are two ways to know when your dashcam is recording.

  • Screen Protection Activated: When the camera turns on, the LED screen will briefly power on and you will see a small flashing red dot that appears in the top left-hand corner of the screen before it turns off (screen turns black) when the camera goes into screen protection mode. This is dependent on the time of your preferred time setting - i.e. 3mins, 5mins or 10mins. You will see a tiny LED light located in the top left-hand corner of the camera housing that faces inward to the vehicle’s interior. This tells you the cameras is getting power and should still be recording.
  • Screen Protection NOT Activated (Factory Setting): When the camera turns on, the LED screen will power on and you will see a small flashing red dot that appears in the top left-hand corner of the screen. The LED screen remains powered on during your entire journey, allowing you to periodically check the display to see the flashing red dot. We recommend that you activate the screen protection mode to avoid the LED screen being a hazard to the driver while driving at night due to the bright illumination that comes from the screen. 
  • Tip: We recommend that you look at the LED screen display for 3-5 seconds before you start to drive to ensure that you see the red dot flash a minimum of 3 times before moving off.  This is to confirm that both the dashcam and memory card are functioning properly and are ready to protect you for another day of driving.   

What happens if I get involved in an accident?

The dashcams are equipped with "G-Sensor" or “Crash Sensor” technology that is designed to automatically lock and protect the video footage that was recording when the sensor detects a major impact felt by the vehicle, i.e. when an accident occurs. This safeguards the footage a few seconds immediately before and after the accident to guarantee you the protection that dashcams are designed to provide in such an event. 

Why should I buy from Dashcam Barbados?

We have extensively researched which dashcams and accessories are recognised as the best value for money in the marketplace by top reviewers, suppliers and customers. This was further supported by our own product knowledge that we developed from testing various dashcam models from across different price ranges to determine which dashcams we thought offered the best value for money. It was also important to us that each camera supported Full HD video resolution, offering customers the best viewing experience currently available.   

Buying from a local dashcam supplier like Dashcam (Barbados) Inc. will provide you with the assurance that all dashcams purchased from us are built with Original Equipment Manufacturer's (OEM) components (i.e. genuine dashcams), they are covered under a 90-day warranty and we offer a seven (7) day return policy. You will not have to wait weeks to get your dashcam from us (only 1 to 2 business days) or be without the protection of your dashcam for an extended period of time in the unlikely event that you have to return a defective camera to an overseas retailer, which may end up being one of the main times that you actually need your dashcam.

Some other reasons why you should get your dashcam and accessories from Dashcam (Barbados) Inc. include:

  • We have developed an easy to follow DIY Installation Guide which is included with every dashcam purchase.
  • We have developed a Supplementary User Manual that clearly tells you how to quickly and easily customize the essential features on your dashcam.
  • We have developed a list of DOs and DON'Ts best practice tips to help each customer effectively manage their dashcam.
  • We have provided download links for a recommended Media Player, Video Converter and GPS Viewer Software on our Support page. 
  • We include a USB MircoSD Card Reader as a bonus item with every memory card purchased from us to offer you an optional and innovative way to transfer your video files from the memory card to your computer.
  • We can host your video on our Youtube Channel if you wish to share your footage of something interesting or funny with a wider audience.
  • We offer Hardwire Installation (coming soon) and Basic Installation services which are done by our Installation Partner who is a professional auto-electrician. 
  • We offer free delivery island wide on all orders over BBD$200.00. 

So visit our online shop to purchase your dashcam and accessories today!

  

HARDWARE & SOFTWARE

How do I navigate the Menu options on the camera?

It may be slightly confusing to you when you try to manually change the camera settings from its default/factory configuration to the recommended settings on the G1W and G1WH cameras. We have provided the following basic instructions below to help make this process a bit easier for you.

  • To activate Page 1 of the Menu options: Press the "M" button once
  • To activate Page 2 of the Menu options: Press the "M" button twice
  • To select (highlight) a menu option: Press the up or down arrow buttons
  • To activiate a menu option: Press the "Rec" button
  • To change/adjust the menu option: Press the up or down arrow buttons
  • To confirm the change/adjustment: Press the "Rec" button each time to confirm
  • To exit a particular menu option: Press the "M" button once

Remember, the complete list of menu options is available on two (2) pages and the first half of the list can be accessed by pressing the "M" button once and second half by pressing the same button twice as mentioned above in the first two bullets. 

How do I set the time and date on my dashcam?

The date stamp is typically located on the second page of the Menu options. The Menu option is denoted by the "M" button located next to the Power button on the camera. Press the "M" button twice to access the second page, scroll to the date stamp option using the down arrow button and press the "Rec" button to activate the date stamp option. Use the down and up arrows to manually change the numbers and press the "Rec" each button to confirm the correct year, month, day and time.    

How can I watch my dashcam videos?

You can watch your dashcam videos either directly from your dashcam or from another suitable device that supports microSD cards (e.g., mobile phone, tablet or computer). We recommend that you playback video files from your hard drive for best performance (i.e., copy and paste files to your computer), instead of viewing them directly from the memory card. Default media players on your computer and other smart devices are able to playback .AVI, .MOV or .MP4 files. However, occasionally they are unable to play some video files which often are a result of ‘codecs’ being incompatible with the files. We recommend that you use VLC Media Player to play your dashcam video files on your computer. It is a free generic multimedia player that is capable of playing many different types of video files. This can be downloaded by Clicking Here

If my memory card stops working can it be fixed?

MicroSD/SDHC are capable of storing a large amount of data. The speed at which this data is written to a memory card places a heavy demand on it from a single journey. Extended use may occasionally lead to some video files becoming corrupted and affect the memory card's ability to write and store new data on it. We recommend that you format your MicroSD card at least once a month to minimize the risk of your card becoming corrupted. This can be easily done on your computer if you insert the memory card into a MicroSD card reader or adapter, connect it to your computer, right click on the removable disk and select the "Format" option from the listing.

If the memory card still does not work after this, there may be a more serious problem that may have caused it to stop functioning completely. If a qualified computer and electronics technician confirms this, then you will have to consider getting a replacement memory card.  

The recording light on my dashcam has stopped flashing. Why has this happened?

When this happens, it is typically an issue with the memory card and not the dashcam. The memory card may need formatting - after you have transferred the video files you want to keep of course. If you do this and the red light does not flash when you test it, the memory card has probably been corrupted beyond repair and you will need to consider getting a replacement memory card.

My dashcam does not appear to be functioning properly. What should I do?

We would recommend that you restore the factory settings of the camera. To do this, hold down or press the reset button for 10 seconds. Depending on the model, you may need to use the end of a paperclip to press the reset button. If the dashcam does not function normally after doing this, you should contact us at Dashcam Barbados to do a further assessment in order to determine if you are eligible for a replacement camera, subject to confirmation that it is still under warranty.

 

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